Account and progress
You can start as a guest, then connect email, Google, Apple, or Microsoft sign-in to keep your learning record across devices. If progress seems missing, first make sure you are signed in with the same method used on the original device.
Learning and voice
Speaking features require microphone permission. Check the iPhone or Android app settings, then reopen the exercise. Voice availability can vary by device, language, network conditions, and plan. Never share passwords, payment information, or sensitive personal information in a learning prompt.
Subscriptions and purchases
Mobile subscriptions, renewal, cancellation, and refunds are managed by the store that processed the purchase. In the iPhone App Store, open your Apple Account subscriptions. Include your order identifier, not payment-card details, when asking us to investigate access.
Privacy and deletion
You can permanently delete your account from Profile - Account - Delete account in the app. For privacy questions, read our Privacy Policy or email support. Deleting an account cannot be undone.
Contact support
Email contact@sageowlacademy.com with a short description of the issue, your device model, operating-system version, and the email associated with your account. We will never ask for your password or payment-card number.