Getting started
Open the app, choose who is learning and the language Sage should teach in, and you are ready: tap Photograph to snap a page, a worksheet, your notes or anything around you, or type, say or paste a link to what you want to learn. No account is needed to start.
Free learners can start 3 new topics a week. Everything you already started stays available to study and review.
Backup and a new phone
Your progress is saved on your phone. To keep it safe and use it on another device, open your profile (tap your picture at the top of the home screen) and sign in with Apple, Google or Microsoft. On the new phone, install the app and sign in with the same Apple, Google or Microsoft account, and your topics, plans and progress come back.
If something seems missing, check that you signed in with the same method you used on the original device.
Family profiles
The account holder can add a profile for each person in the family (child, teen or adult) from the profile screen. Each profile has its own topics, plan and review, and the family view shows what everyone studied. A child’s profile needs only a first name or nickname. Read the guide for parents.
Voice and microphone
Speaking practice and dictation need microphone and speech-recognition permission. If Sage cannot hear you, allow them in your phone’s settings (iPhone: Settings > Sage Owl > Microphone and Speech Recognition; Android: Settings > Apps > Sage Owl > Permissions) and reopen the exercise. Speech is recognised by your phone’s own system. Voice availability can vary by device and language.
The daily reminder works only if notifications are allowed for the app; you can change this at any time in your phone’s settings.
Cancel a subscription
Subscriptions are managed by the store where you bought them. Deleting the app or your account does not cancel a subscription.
iPhone and iPad
- Open Settings.
- Tap your name, then Subscriptions.
- Choose Sage Owl Academy.
- Tap Cancel Subscription.
Android
- Open the Google Play app.
- Tap your profile icon, then Payments & subscriptions.
- Tap Subscriptions and choose Sage Owl Academy.
- Tap Cancel subscription.
Cancel at least 24 hours before the renewal date to avoid the next charge. Premium stays active until the end of the period you have already paid for.
Restore purchases
- Make sure the phone is signed in to the same Apple Account or Google account you used to subscribe.
- In Sage Owl Academy, open your profile and tap Sage Premium.
- Tap Restore purchases.
If Premium still does not appear, write to us with your store order number (from your Apple or Google receipt). Never send us your password or card number.
Refunds
Payments are processed by Apple or Google, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android through your Google Play order history. We are happy to help if you get stuck.
Report a lesson
If a lesson or an answer looks wrong or inappropriate, use the report option in that lesson. Reports reach us with the content in question so we can review it and make Sage better. You can also write to info@lexkurion.com.
Privacy and deleting your data
Your photos stay on your phone and there are no ads. You can delete your account and data at any time from inside the app; see how to delete your account and our Privacy Policy.
Contact us
Write to info@lexkurion.com with a short description of the problem, your phone model, its system version and, if you signed in, the email of your Apple, Google or Microsoft account. We answer in English, Portuguese and Spanish. We will never ask for your password or card number.
